Terms & Condition






Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern Stiffy Bear Story Book Adventures Pty Ltd relationship with you in relation to your use of this website. By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Stiffy Bear Story Book Adventures Pty Ltd  and “You” and “Your” refers to you, the client, website user or person using our website.




The product items offered are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept any order, in whole or in part. We will process your order once we have received your payment. An e-mail confirmation of our acceptance of the order will be forwarded to you. The prices quoted are in Australia Dollars (AUD) and include GST.




Stiffy Bear Story Book Adventures Pty Ltd  accepts most major credit cards through our online shopping cart. Payment is made via the secure PayPal payment gateway.




Please allow 5-10 business days for delivery. All care is always taken with quality control and packaging of our products however, in the event of receiving damaged product, please follow the steps below.




Claims in relation to missing or damaged goods must be lodged within 5 working days of receipt of goods, or expected receipt of goods. Please note that we will conduct some internal checks prior to accepting a claim on missing products 2. Each shipment is packed carefully and in the rare event that your order does arrive damaged, please call us immediately to start a claim. 3. Please send an email to stephen@stiffythebear.com outlining the problem, including a photo. 4. If you receive a damaged  item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product.




Returns are accepted within 10 days of your original purchase (sender pays freight); you may return any of our products, with your receipt, for a merchandise exchange or in-store credit (no cash or credit card refunds) unless you were shipped something in error. Freight is the sender’s responsibility. You will not be charged any additional shipping or handling fees for replacement of such damaged shipments.




All refunds will be at the sole discretion of Stiffy Bear Story Book Adventures Pty Ltd. If you are not satisfied with your product for any reason please contact Stiffy Bear Story Book Adventures Pty Ltd  to discuss the matter.




Orders may be cancelled within 10 days of placing the order if the order has not been shipped. Simply phone or E-Mail Stiffy Bear Story Book Adventures Pty Ltd  and the order will immediately be cancelled with no penalty. If the order has been shipped, you will incur the cost of returning the goods in original condition.




We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern yours and Stiffy Bear Story Book Adventures Pty Ltd’s rights and obligations to each other.




For the purposes of the Trade Practices Act, Stiffy Bear Story Book Adventures Pty Ltd’s liability for any breach of a term of this agreement is limited to: the supplying to you of the products again; or the payment of the costs of having the products supplied to you again. You must be over 18 years of age to use this website and to purchase any goods or services.




Stiffy Bear Story Book Adventures Pty Ltd  may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Stiffy Bear Story Book Adventures Pty Ltd and the owners of those websites. Stiffy Bear Story Book Adventures Pty Ltd takes no responsibility for any of the content found on the linked websites.




To the fullest extent permitted by law, Stiffy Bear Story Book Adventures Pty Ltd absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Stiffy Bear Story Book Adventures Pty Ltd gives no warranty that the documents will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components. Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise. It is your sole responsibility and not the responsibility of Stiffy Bear Story Book Adventures Pty Ltd to bear any entire costs of servicing, repairs, or correction. The applicable law in your state of territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website. It is your responsibility to do so.




Stiffy Bear Story Book Adventures Pty Ltd does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.




Stiffy Bear Story Book Adventures Pty Ltd may be required, in certain circumstances, to disclose information in good faith and where Stiffy Bear Story Book Adventures Pty Ltd is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of Stiffy Bear Story Book Adventures Pty Ltd, its customers or third parties.




If you are in the business of creating documents for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Stiffy Bear Story Book Adventures Pty Ltd. Stiffy Bear Story Book Adventures Pty Ltd expressly excludes and does not permit you to use or access its website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Stiffy Bear Story Book Adventures Pty Ltd will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such improper use.




This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that you may download from time to time on this website. Stiffy Bear Story Book Adventures Pty Ltd expressly reserves all copyright and trademark in its website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.




These terms and conditions represent the whole agreement between you and Stiffy Bear Story Book Adventures Pty Ltd concerning your use and access to ourwebsite and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.




Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions. This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and Stiffy Bear Story Book Adventures Pty Ltd  that results in litigation then you must submit to the jurisdiction of the courts of QLD.